• Frequently Asked Questions

    In this section, you'll find answers to the questions we get asked most frequently from our visitors and exhibitors.

    We hope you find this useful, but if you still can't find what you're looking for then please feel free to contact a member of our team.

  • What are the show dates and opening hours?

    Wednesday November 14th 2018 - 10:00-17:00
    Thursday November 15th 2018 - 10:00-16:00

    What does it cost for me to register as a visitor at the show?

    Early bird (until 9/30/11) - $299
    Standard (until 11/13/18) - $399
    Onsite (11/14/18 & 11/15/18) - $499

    What is included in my visitor pass?

    Keynote Stage access (2 days)
    Daily Industry Networking lunch (2 days)
    Access to vendor hall (2 days)
    Access to partner workshops (CSA, ISACA, EC-Council) (limited space, pre-registration required)
    Access to Technology Showcase (2 days)
    Access to Tech Talks Theater (2 days)
    Invitation to Cyber Soiree New York Tech Networking Party
    Access to the Innovative Cyber Security Start-Up of the Year Competition

    We advise that you arrive at least 15 minutes before conference sessions are due to begin, to ensure that you get a seat in the theatres.

    How do I pre-register for workshops with limited space?

    There is an option to indicate your interest for each workshop when registering for Infosecurity North America, you will receive an email closer to the time of the event with further joining instructions.

    Will I be able to print off my visitor badge at the venue?

    We have PC screen terminals for you to print off your badge at the venue. You will need to enter in your details and our system will be able to recognize these details if you pre-registered with us.

    Can I bring my child with me to Infosecurity North America?

    Unfortunately, we do not allow any children in the exhibition halls under the age of 18.

    Will there be Wi-Fi inside the exhibition halls?

    The exhibition hall is Wi-Fi enabled but due to the high volume of people the connection is not always reliable.

    How do I navigate my way around the exhibition?

    The Infosecurity North America show guide will have a floorplan. This will be available to pick up onsite and on our website during the event.

    How do I access My Event?

    Once they My Event portal is active you will receive log in details. Go to the website homepage and click on 'login' in the top right hand corner and then enter your login details. If you have not received these details then click on 'activate your account/reset password' and these details will be sent to you in an email.

    What time can I enter the exhibition hall on the show opening days?

    Exhibitors will be able to enter the halls from 08:00 - 19:00 on show days.

    How do I access the Exhibitor Portal?

    Go to the website homepage and click on 'login' in the top right hand corner and then enter your login details. If you have not received these details then click on 'activate your account/reset password' and these details will be sent to you in an email.

    When will the Exhibitor Manual go live and how can I access it?

    The online manual that contains important deadline dates will ONLY be available to main stand holders who have signed and returned their contract. The manual is in the Exhibitor Portal and it is very important that you grant access to the individual(s) responsible for managing your participation. Your unique access details can only be issued to agents and/or contractors on receipt of written authority from you.

    How do I register my sharers?

    As Reed Exhibitions and Infosecurity North America only have a contractual relationship with main stand holders, the sharer fee will from now on be charged to main stand holder companies - not sharing companies. Sharers wishing to pay for their own registration fee should make payment arrangements directly with the main stand holder. The main stand holder will be able to register each sharer via the Exhibitor Portal after having informed the Infosecurity team of the exact number of sharers required.

    How do I book a meeting room at the show?

    Please contact your local Sales Manager via our Contact Us page.

    Is there Wi-Fi inside the hall?

    Yes, but it is highly recommended that you order a hard-wire internet connection for your stand via the Exhibitor Manual, as the Wi-Fi is public and only strong enough to send and receive emails.

    Is there a cloakroom at the show where I can leave my bag?

    Yes, we will be providing a cloakroom at the show for you to store your belongings and this will be located near the main entrance.

    I have a question about my exhibitor badge, who do I contact?

    Please contact our customer services team who will be able to assist you with this.

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